Q: what roof material is fiber cement from the drop-down menu
A: A fiber cement roof is a roofing material made from a combination of cement, cellulose fibers, and additives. It's a popular choice for both residential and commercial buildings.
Q: how long does an ACH take to hit our bank account
A: ACH payments usually take 3 business days to get approved. they are paid out 2 days after they get approved
Q: How can I add trenching to a project?
A: You can add trenching to a project by going to control > pricing and payment > Adders library and creating an adder for the trenching. After this is created, it can be added to the project from the pricing tab by selecting +adder/discount. You can find more information about creating your adders here: https://support.opensolar.com/hc/en-us/articles/4416757946393-Adders-Library
Q: Do I need to pay for the Lite version?
A: You do not have to pay for the lite version of OpenSolar. The entire OpenSolar application is completely free.
Q: What does In progress mean in the cashflow tab
A: The in-progress status appears in the cashflow tab when you are in the onboarding process and the requested files have been uploaded. The in-progress shows these documents are being reviewed.
Q: Can I limit the "designer" user rights so they can't not chose a different pricing schema than the standard one?
A: You can limit the designer's rights so they can't choose a different pricing scheme by creating a custom role for them. Custom roles can be created by going to control > Company > Custom Roles. From there, remove the pricing access on the design section.
Q: how do you change the color of walls
A: At this time the color of the walls can not be changed when creating a manual 3D design
Q: When you send the proposal online how do you add another email address in
A: To add another email address to receive the proposal please go to the info tab of the project and in the customer section select "Add another". This will allow you to enter the information for a second customer.
Q: hi there, how can i change the tiles or add tiles to a roof when I'm using the manual design tool
A: When designing in manual 3D, you can click the view at the bottom of the screen and select "more". From there, select the alternative texture button which will give you a shingle effect for the roof. At this moment, this is the only option and color for the roof.
Q: is there a way to access old signed contracts?
A: You can access old singed contracts by going to the project this was signed in. From there go to the info tab and under the document section there should be the original contract and proposal that was signed by the customer.
Q: archive tariff
A: At this time tariffs can not be archived but you can delete a manually created tariff by going to control > other > utility tariff. From there, select the trash icon to delete the tariff created.
Q: how much does Nearmap pay per project cost in the US?
A: At the moment, Nearmap pay per project has the following cost:
AU - $5.45 plus $0.55 GST
UK - £3.99 plus tax
US - $4.50 plus tax
Q: How do I stop setbacks from automatically being added when building a 3d design?
A: To stop setbacks from automatically being applied to projects you can go to control > design and hardware > setbacks and design settings. From there, edit the default template and toggle off the "auto-apply".
Q: Can we add a customer-facing OpenSolar design on our website?
A: At the moment, the OpenSolar design can not be added to a different website.
Q: soiling
A: Soiling can be added by going to control > design and hardware > setbacks and design settings. From there, edit your template and expand the simulation settings. Under the SAM losses, there will be a field to add soiling information.
Q: manual item should not have the 30% tax credit applied to it
A: To stop a manual item or adder from being counted towards the 30% tax credit, please go to the pricing tab within the design. From there, enter the amount that should not be counted in the "non-solar amount included" field.
Q: How to check the user role?
A: You can check a user role by going to control > company > team. From there edit the team member and under the "role" drop down you should be able to see the role they have assigned.
Q: Are you familiar with Zapier?
A: OpenSolar does not currently have an integration with Zapier but we have an open API you can use to make these types of connections. To obtain an API you will need to hire an external software development company. You can find all the information on this URL https://support.opensolar.com/hc/en-us/articles/4407230526745-Using-the-OpenSolar-API and your developers can use this link https://developers.opensolar.com/#introduction to access
Q: What is costing schemes
A: A costing scheme is a template that details all the costs your company inquires from each of the jobs completed. In this template, you can add costs like labor, and acquisition among others. This can be set up within the control > Pricing and payment > costing scheme. You can find more information about this here: https://support.opensolar.com/hc/en-us/articles/4407182185625-How-to-set-up-your-Cost-Schemes
Q: can I replace all panels with one click
A: You can replace all panels with one click by going to the module tab within the design and clicking on the selected panel. This will open up the module pop-out which will allow you to select a new module and this changes all the panels in the design that are laid out to the new selection.
Q: how to connect with Pabbly?
A: OpenSolar does not currently have an integration with Pabbly but we have an open API you can use to make these types of connections. To obtain an API you will need to hire an external software development company. You can find all the information on this URL https://support.opensolar.com/hc/en-us/articles/4407230526745-Using-the-OpenSolar-API and your developers can use this link https://developers.opensolar.com/#introduction to access
Q: how do i access the control zone
A: You can access the control zone by clicking on the word "control" in the top left corner.
Q: Unspecified 504
A: This error shows when there is too much information for the project to complete the calculations successfully. This could be due to a very big system or too many system options. If you have a big system, please take a look at this article with tips on how to help it run smoother: https://support.opensolar.com/hc/en-us/articles/4689753994255-Designing-Commercial-Systems-on-OpenSolar. If you have more than 4 system options please delete a few options to allow the system to finish calculations.
Q: How can I tell Opensolar that the system I am designing is nem 2 or nem 1?
A: You can tell if your project is on NEM3, NEM2, or NEM1 by going to the energy tab within a project. From there, scroll down to the tariff section and take a look at the name of the tariff. All tariffs in NEM3 will say NEM3, all the tariffs on NEM2 will say NEM2 on the tile, and all others on NEM1 will not say any information.
Q: do roi numbers take into account the federal tax credit
A: The number taken into account for the ROI and payback time is the net system cost which is deducting the ITC or federal tax credit which means this is taken into account for the ROI.
Q: Import 3rd party energy production
A: You can import 3rd party energy production by going to the design > summary > advance settings and within the calculator select "import 3rd party"
Q: What simulation engine is used by OpenSolar?
A: Currently, OpenSolar design uses, MCS, SAM, and PVWatts as their engine calculator to simulate the production information. MCS is only available in the UK while SAM and PVWatts are available everywhere. You can find out more about the calculators here: https://support.opensolar.com/hc/en-us/articles/4410730225177-How-is-Output-Calculated-in-OpenSolar
Q: can I use a private account in OpenSolar so the team does not see the OpenSolar brand?
A: At the moment OpenSolar does not provide accounts completely free of the OpenSolar branding.
Q: is there any option for team members to log in with a different login form?
A: At the moment there is no option for team members to log in with different login forms. Each team member should have one login to be used at all times. This should be set up within the control > company > team. Each team member should be given a role that will determine their level of access to the application
Q: how to change icon colors
A: The icon colors of the design can not be changed. The only color that can be currently changed in the software is the color that is shown in the proposal. This can be changed within the control > company > business information using the field "color highlight".
Q: operation and maintenance costing
A: Operation and maintenance costs can be added within the adders library located in the control > Pricing and payment > adders library. You can find more information about adding your adders here: https://support.opensolar.com/hc/en-us/articles/4416757946393-Adders-Library
Q: how do you set up SEG export tariffs
A: You can set up your export tariff by going to control > other > utility rates and selecting the + add utility tariff option. You can use the following article to guide you https://support.opensolar.com/hc/en-us/articles/360023048872-How-to-Create-Custom-Electricity-Tariffs. Please note that we advise for everyone to send the rate information to our team instead of manually creating these since they are such key items for correct saving information on the projects.
Q: Is there a letter of consent form in OpenSolar?
A: OpenSolar does not a a letter of consent as a template available but you can upload one to use for your organization within the control > other > document template. You can find more information about this here: https://support.opensolar.com/hc/en-us/articles/4407444701977-How-to-Create-Document-Templates-in-OpenSolar
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