Shop Post-Order (Managing Your Orders)

Table of Contents

• Introduction

• After Placing an Order

• Frequently Asked Questions

  • How to Confirm if an Order Was Placed Successfully?

  • How to Resolve a Failed Order

  • Can an order be edited or cancelled via OpenSolar once it has been placed? 

Introduction

The new Post-Order Management features help you track and manage your procurement process after placing an order. These tools provide visibility into order details, statuses, and components, enabling you to stay on top of your procurement workflow.

After Placing an Order

If you placed your order through the Shop flow, you will be redirected to the Manage Orders page within the Shop. From here, you can view the order you just placed as an incoming purchase order record.

Go to Shop > Manage Orders, and the order you placed should appear as a new incoming record. If a red dot appears next to a distributor name, it means the order failed.

Frequently Asked Questions

How to Confirm if an Order Was Placed Successfully?

Go to Shop > Manage Orders, and the order you placed should appear as a new incoming record. If a red dot appears next to a distributor name, it means the order failed.

Email Confirmation (Optional Check)

You can also verify order placement by checking for a confirmation email in your inbox.
Currently, this email feature is only available for:

• Solar Outlet (Australia)

• City Plumbing (United Kingdom)

• HDM Solar (United Kingdom)

• Sunrgy (United States) - Beta

How to Resolve a Failed Order?

1. Click Edit next to the failed order.
2. A Purchase Order modal will open, showing the error.
3. Click 'Resend Order' to return to the checkout page and retry.

Can an order be edited or cancelled via OpenSolar once it has been placed? 

At this time, orders cannot be edited or cancelled directly in OpenSolar once placed.

• If you need to make changes or cancel an order, please contact the distributor with whom you placed the order. They will process your request in accordance with their policies.
• If you’d like to suggest this as a future feature in OpenSolar, please reach out to the OpenSolar Support Team to submit an enhancement request.