Introduction
With CashFlow, you only pay when you get paid. There is no cost to signing up, and no recurring fees.Â
This article provides a guide to the payment method rates and related charges that may apply to payouts for UK pros using CashFlow.
These fees are detailed in the CashFlow Pricing Agreement, which was accepted as part of your CashFlow application. Once your organization is approved for CashFlow, you can refer to the Pricing Agreement on the CashFlow Documents page for details.
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Table of Contents
Transaction Details by UK Payment Method
- Payout Timing
- Standard Payout Batches (Card payments only)
- Other Possible Payout Fees
- Payout Information and Questions
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Transaction Details by UK Payment Method:
Payment Method Details:
Payment Method | Standard Rate | Decision Timing |
Credit Card - Standard UK personal Visa & Mastercard |
0.99% +Â ÂŁ0.15 | Instant approval / decline |
Credit Card - Premium All other UK-issued credit cards |
2.1% + ÂŁ0.15 | Instant approval / decline |
Credit Card - International Non-UK issued credit cards |
3.2% + ÂŁ0.15 | Instant approval / decline |
Debit Card - Standard UK personal Visa & Mastercard |
0.99% + $0.15 | Instant approval / decline |
Debit Card - Premium All other UK-issued debit cards |
2.1% + $0.15 | Instant approval / decline |
Debit Card - International Non-UK issued debit cards |
3.2% + $0.15 | Instant approval / decline |
Open Banking Bank transfer |
Free | Instant approval / decline |
Digital Wallets
Google Pay, Apple Pay |
Based on Card Used | Instant approval / decline |
To view your organization’s specific rates, please refer to the “(i) Payments” section of the Pricing Agreement on your CashFlow Documents page (accessible to admins).Â
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Payout Details:
Payout Timing:
Card transactions and bank transfers have different payout timelines.Â
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Bank transfers
Bank transfers are sent to your bank account instantly, with no payout window.Â
You can refer to the invoice status to check on the progress of a bank transfer:
1. After the customer authorizes a payment, the invoice status will immediately update to “Approved.” This means the funds have cleared and are on their way to your account.
2. Shortly after approval, the invoice status will update to “Paid”, indicating that the funds have been delivered to your bank account. The Invoices tab will then show a “Paid Date” for the invoice.
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Card payments
Card transactions are paid out to your bank account 4 business days after approval.Â
You can refer to the invoice status to check on the progress of a card payment:Â
1. After the customer authorizes a card payment, the invoice status will generally instantly update to “Approved.”
2. Once paid out and funds have been delivered to your account, the invoice status updates to “Paid”, and the Invoices tab will show a “Paid Date” for the invoice.Â
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Standard Payout Batches (Card payments only):
When multiple card transactions are scheduled to be sent out to your bank account on the same date, they are considered one payout “batch.” You will receive these transactions together as one payment to your bank account, and any fees will be applied to this batch.Â
Each payout batch incurs one ÂŁ0.50 transfer fee. This fee is applied per batch, rather than per transaction.Â
Examples:
- A payout batch containing one ÂŁ100 card payment would appear in your bank account as a ÂŁ99.50 payout
- A payout batch containing 10 card payments of ÂŁ100 each would appear in your bank account as a ÂŁ999.50 payout
This is also documented in the “(iv) Settlement & Implementation” section of the Pricing Agreement on your CashFlow Documents page.
Please note: Bank transfers are paid out instantly, rather than included in a batch. Bank transfers do NOT incur payout fees.
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Other Possible Payout Fees:
Some attempted transactions can incur charges when the customer’s payment is not able to be approved and paid out. When these occur, they are applied to the next eligible payout batch.Â
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Uncaptured card authorizations:
When a customer attempts to pay by card but the authorization fails (e.g., the card was declined), a ÂŁ0.10 charge is incurred. This helps us to manage card authorization attempts, which in turn helps us provide quick decisions and maintain robust fraud detection.Â
This fee is documented as “Uncaptured Authorisations” within the “(i) Payments” section of the Pricing Agreement on your CashFlow Documents page.
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Chargebacks and other services:
The Pricing Agreement on your CashFlow Documents page lists fees related to chargeback management, including representment, prevention, and resolution, and other optional functionality.Â
If a customer files a chargeback against you for a payment made through CashFlow, we’ll help you determine the best path forward, and provide support throughout. The Pricing Agreement reflects the various options that you will have to manage that chargeback. If you would like to learn more about chargeback management, including potential resources and fees, please let us know.Â
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Payout Information and Questions:
Payout Email
On each day that your organization receives a payout, we send out a payout summary email. This email details each transaction included in the payout batch. To manage the recipients of this email, please refer to the “Payments Processed Daily Digest” settings on your CashFlow Internal Notifications page.Â
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Invoices Page
The CashFlow Invoices page allows you to check for up-to-date information on all of your organization’s invoices. Here are a few tips:
- Click on “Paid Date” to sort paid invoices by payout date (if there is no date here, the invoice has not yet been paid out to your bank account)
- To filter this list to only view invoices that have been paid out, select “Filter” as indicated below. From the “Invoice Status” dropdown menu that will appear, select “Paid”.Â
“Amount Invoiced” refers to the amount charged to the customer (before surcharging, if applicable). “Payment Received” reflects the amount paid out to your bank account, before any payout fees.
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Payout Questions
If you have any questions about a payout you received, please submit a ticket for support.
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Additional Resources:
- CashFlow Payment Milestone Configuration
- OpenSolar CashFlow Overview for Finance and Accounting Teams
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