Cannot see the Home Screen

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falisays

• 4 augustus 2023 05:49

I login, but I only see a blank screen with "Welcome to MyEnergy" written in the middle of it. 

Is anybody else having this issue?

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  OpenSolar Support

  • 6 augustus 2023 23:26

  Hi Fouzan,

  Thanks for reaching out.

  I noticed you've already contacted our global support for this matter, and the issue has been resolved.

  If you have any other questions or concerns, please feel free to reach out to the global support team via this link.

  Best,

  Samantha

   

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  Clayton Taylor

  • 12 oktober 2023 10:52

  I'm getting the same error that the original poster had still

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  OpenSolar Support

  • 12 oktober 2023 13:27

  Hi Clayton,

   

  This message usually shows when the email used to sign in has been removed from an organization. The system tries to connect the user to what was there before but since the connection is broken it can not complete the process. Can you please reach out to our support via this link. We will need a bit more private information as your email and the name of the organization so we can further assist.

   

  Best,

  Eliamny

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