Blank screen showing MyEnergy

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rosstavis

• August 04, 2023 10:57

Hi team,

New member and when I log in, I get a completely blank screen with a rectangular block in the middle stating "MyEnergy" There are not options on the screen. I've tried refreshing, right-clivking etc and nothing. It seems to have negatively affected my ability to access open solar quotes sent to me.

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• Official comment

  

  OpenSolar Support

  • August 06, 2023 23:29

  Hi Ross,

  Thanks for reaching out.

  I've forwarded your post to our global support team. You should have received a notification on a support ticket being created. 

  We will reach out as soon as possible.

  If you have any other questions, please feel free to contact our support team via this link.

  Cheers,

  Samantha

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  sarah.c.millington

  • September 08, 2023 14:21

  I have exactly the same problem. How the issue reported by Ross get resolved?

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