FAQ

General

• How to manage installers and their access in the OpenSolar
• OpenSolar and complying with CEC Accredited Retailer Code of Conduct requirements (Australia only)
• OpenSolar Terms & Conditions (Updated August 2021)
• Using Text-Editors
• What is Total Warranted kWh (1 cycle/day) of a battery and how to calculate it?

General

• How Does OpenSolar Calculate System Output?
• User Access and Roles
• Update Your Login Details
• Raise assistance request with SunWiz
• Benchmark your Business With Sunbiz Advisor

Solar Cutters - Queries

• Add more modules / inverters / batteries to the drop down list in 'Studio'
• Is the proposal CEC Accredited Retailer compliant?

Account Management

• How do I Customise My Proposal?
• How do I Set-up More Logins for my Account?
• How Do I Turn On/Off Email Notifications for Customer Activity?
• How do I Update my OpenSolar Login & Password?

Troubleshooting

• Why is My Studio Page Frozen? (WebGL)

Financial Settings

• 🇦🇺 How are STCs and GST handled for Commercial Projects?
• How to Set-up Pricing Schemes
• How to Set-up Payment Options
• How are Pricing Schemes Calculated?
• What are Extra Costs?