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  1. OpenSolar
  2. FAQ (legacy)

FAQ (legacy)

Frequently Asked Questions with answers to help you achieve success.

General

  • How to manage installers and their access in the OpenSolar
  • OpenSolar and complying with CEC Accredited Retailer Code of Conduct requirements (Australia only)
  • OpenSolar Terms & Conditions (Updated August 2021)
  • What is Total Warranted kWh (1 cycle/day) of a battery and how to calculate it?

General

  • How Does OpenSolar Calculate System Output?
  • User Access and Roles
  • Update Your Login Details
  • Raise assistance request with SunWiz
  • Benchmark your Business With Sunbiz Advisor

Solar Cutters - Queries

  • Add more modules / inverters / batteries to the drop down list in 'Studio'
  • Is the proposal CEC Accredited Retailer compliant?

Account Management

  • How do I Customise My Proposal?
  • How do I Set-up More Logins for my Account?
  • How Do I Turn On/Off Email Notifications for Customer Activity?
  • How do I Update my OpenSolar Login & Password?

Troubleshooting

  • Why is My Studio Page Frozen? (WebGL)

Financial Settings

  • 🇦🇺 How are STCs and GST handled for Commercial Projects?
  • How to Set-up Pricing Schemes
  • How to Set-up Payment Options
  • How are Pricing Schemes Calculated?
  • What are Extra Costs?
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